CX Education

CX Education

Your organisation’s customer and innovation focus is critical to your long term survival.

Many organisations treat customer and innovation focus as two separate areas, when in fact an outside-in customer approach is critical to successful innovation and innovative organisational thinking.

We help you understand your current organisational CX and innovation maturity and then formulate an action plan with you to become more customer and innovation focussed across your business.

Some sample activities or deliverables:

  • CX & innovation maturity assessment
  • Customer centricity action plan
  • VOC program review & recommendations
  • Employee education sessions e.g. Customer-based-design learning programs, customer journey mapping, service design, design thinking etc.
  • Executive & board engagement
  • Workshop facilitation